We are well prepared for this Black Friday Sale, with many new products, a huge restock and great highlights awaiting you!

As with last year's big Black Sale, we are also expecting a huge number of orders this time.

We have restructured - specifically for the Black Friday Sale - but we want to be completely open with you and announce now that due to the high volume of orders during the sale, delivery times will be 8 to 12 days. We hope for your understanding.

As you can imagine, we are doing everything humanly possible to ensure that our servers can withstand the onslaught. If this is not possible, please don't be angry, but try again in an hour.

Please note that we only work from Monday to Friday and orders are not processed on weekends. Therefore, shipping and replies may be delayed. Our support can also be reached by phone at 040 88167933 from Monday - Friday between 10 AM and 5 PM.

Since we process many thousands of orders every day, there will naturally be some questions. Please refrain from writing to our employees via social media, but check our FAQ in the link below and, if further assistance is needed, use the contact form provided there. Link: https://smilodox.com/pages/hilfe-kontakt

Yes, the warehouses are full.

Nevertheless, as every year, the bestsellers will be completely sold out in a short time.

So be quick and order your favorite items.

Please note that due to the volume of orders, there may be delays in shipping. We therefore ask for your understanding that we cannot adhere to our usual delivery times of 2 to 4 days, but that it will take approx. 8 to 12 days. The health of our employees and the employees of the shipping service providers is our top priority!

Your order has already been processed and packed. Next, it will be handed over to DHL.

Due to the high volume, DHL unfortunately cannot pick up all packages daily.

We are already doing our best to ensure that orders are shipped as quickly as possible.

Unfortunately, you cannot reserve products in advance. However, you can create a wish list beforehand, which you can then add to your shopping cart with one click when the sale starts. This saves you time and gives you the chance to get all your favorite products.

Unfortunately, adding an item to your shopping cart does not reserve that item for you.

However, the items will be definitively allocated to you as soon as payment is confirmed.

On the one hand, it can happen that returns arrive during the sale, and on the other hand, we also take the liberty of restocking products that sold out quickly.

Please check your inbox for an order confirmation email. Please note that there may be a delay in receiving this email if you are quick and order within the first hours of the sale.

If there is no email there, we also ask you to check your spam folder.

Once the order is being packed, no changes can be made. This also includes the option to change your delivery address, add to your order, remove an item, or change the size. In this status, the order can also no longer be canceled. If orders have been placed successively, it is not possible to combine them.

In urgent cases, please contact support and they will check if a change can still be made.

If someone in your circle placed the order after you but received the package first, please don't worry.

To ensure smooth operations in the warehouse, packages are not packed chronologically but systematically. As soon as an order is ready for dispatch, you will receive a shipping confirmation.