We have prepared well for this Black Friday Sale, with many new products, a huge restock, and great highlights awaiting you!

As last year for the big Black Sale, we also expect a huge number of orders this time.

Although we have reorganized – also specifically for the Black Friday Sale – we want to be completely transparent with you and announce here that due to the high volume of orders, delivery times during the sale will be 8 to 12 days. We hope for your understanding.

As you can imagine, we are doing everything humanly possible to ensure that our servers can handle the rush. If this should nevertheless not be possible, please do not be upset, but try again in an hour.

Please note that we only work from Monday - Friday and orders are not processed on weekends. Therefore, both shipping and response times may be delayed. Our support can also be reached by phone at 040 88167933 from Mon. - Fri. between 10 AM and 5 PM.

Since we process many thousands of orders every day, a few questions naturally arise. Please refrain from writing to our employees via social media, but check our FAQ in the link below and, if further assistance is needed, use the contact form provided there. Link: https://smilodox.com/pages/hilfe-kontakt

Yes, the warehouses are full.

Nevertheless, as every year, the bestsellers will be completely sold out in a short time.

So be quick and order your favorite items.

Please note that there may be delays in shipping due to the volume of orders. We therefore ask for your understanding that we cannot maintain our usual delivery times of 2 to 4 days, but that it will take approximately 8 to 12 days. The health of our employees and the employees of the shipping service providers is our top priority!

Your order has already been processed and packed. Next, it will be handed over to DHL.

Due to the high volume, DHL unfortunately cannot pick up all packages daily.

We are already doing our best to ensure that orders are shipped as quickly as possible.

Unfortunately, you cannot reserve products in advance. However, you can create your wish list beforehand, which you can then add to your shopping cart with one click when the sale starts. This saves you time and gives you the chance to grab all your favorite products.

Unfortunately, adding an item to your shopping cart does not reserve that item for you.

However, the items will be definitively assigned to you as soon as payment is confirmed.

On the one hand, returns may come back during the sale, and on the other hand, we also take the liberty of restocking products that quickly sold out.

Please check your inbox for an order confirmation email. Please note that there may be a delay in receiving this email if you are quick and order within the first hours of the sale.

If there is no email there, please also check your spam folder.

Once the order is packed, no changes can be made. This includes the ability to change your delivery address, add to your order, remove an item, or change the size. In this status, the order can also no longer be canceled. If orders have been placed sequentially, it is not possible to combine them.

In urgent cases, please contact support and they will check if a change can still be made.

If someone you know placed an order after you, but received their package first, please don't worry.

To ensure smooth operations in the warehouse, packages are packed systematically, not chronologically. As soon as an order is ready for shipment, you will receive a shipping confirmation.